FAQs

These topics are commonly asked.  If you don’t find your question answered sufficiently, or if your question is not presented here, please refer to your CCRs before contacting the HOA.

What should I know about calling the HOA?

• If you call (512) 806-0444, LEAVE A MESSAGE. Include your address and call back number. The HOA does not return missed calls. We know it sounds silly, but the message “CALL ME BACK” or calling 20 times WITHOUT leaving a message won’t work.
• You will get a quicker response if you email staff@louieone.com. We are rarely in our office.
• NO-REPLY in the email notices sent to you, means just that. We don’t get emails sent to the NO-REPLY email address, so please don’t hit the REPLY button. Use the forward button and type in our admin email address

What should I know about the HOA?

• Understanding Email Notifications from the HOA:

• Respecting Communication Hours:
  • Contact the HOA during reasonable hours, preferably on weekdays between 9 AM and 4 PM. Emails are always preferred over phone calls but you may call us at 512-806-0444 and please allow 24-48 hours for a return call. A faster response during weekdays would be email staff@louieone.com. Always state your property address.
• Using a Respectful Tone:
  • Maintain a respectful and professional tone in all communications. Avoid using aggressive or offensive language, even if you’re frustrated. State your concerns or questions clearly and concisely.
• Attending HOA Meetings:
  • HOA meetings provide an opportunity to voice concerns and ask questions. Check the schedule for regular and special meetings on the HOA website. Submit a request to be added to the meeting agenda if you want to address a specific topic.
• Following Community Guidelines:
  • Familiarize yourself with the community guidelines and CCR’s before communicating concerns. Refer to specific guidelines when discussing issues related to them. These can all be found on the website.
• Addressing Conflict:
  • If you have a conflict with another resident, try resolving it amicably before involving the HOA. Effective and respectful communication is crucial for a harmonious relationship between homeowners and the HOA. Following these guidelines will help maintain a positive community environment.

What are some common violations?

• Unkept yards, trash cans not put away, inoperable vehicles (expired tags), trailers, unapproved sheds, patios and dead or missing trees.

If I want to put a shed up or a back patio cover what do I do?

• You need to submit an Architectural Review form to the HOA via email. Management will present it to the board members for review. Once approved, a signed copy is maintained in the office. A copy is sent to you as well for your records. Construction may begin.

How does the HOA enforce the CCRs?

• HOA Compliance Check:
• The HOA conducts regular inspections to ensure that properties are in compliance with the CCRs. These checks are typically done on a weekly basis.
• Courtesy Letter:
• If a property is found to be in violation of the CCRs, the homeowner on record is issued a “Courtesy Letter.” This letter serves as a notice to inform the homeowner about the violation and provides a specified time frame within which the issue must be resolved.
• Remedy Period:
• The homeowner is expected to address the violation within the timeframe outlined in the Courtesy Letter. This could involve rectifying the issue, making necessary changes, or addressing any concerns raised by the HOA. Once a violation is open it remains open for 6 months. After the remedy period you can receive additional monetary violations up to 6 months.
• Violation Notice and Fines:
• If the homeowner fails to comply with the remedies after the remedy days are specified in the Courtesy Letter, a “Violation Notice” is issued. This notice comes with fines. The first violation typically incurs a $25.00 fine. The notice is legally sent through regular mail and certified mail to ensure the homeowner is aware of the violation and the associated fine.
• Subsequent Violations:
• If the same violation occurs within a six-month time period, the fine increases by $25.00 for each subsequent violation.
• Legal Action:
• If the homeowner doesn’t address the violation and pay the fines, their information and relevant documents might be sent to the HOA’s attorney for further legal action.
• Legal Fees:
• The homeowner becomes responsible for all legal fees associated with the HOA’s legal actions.
• Impact on Property Sale and Community Amenities:
• Unpaid fines and fees are attached to the home. This means that if the homeowner tries to sell the property, these unpaid amounts must be settled before the sale can proceed. This can impede the sale of the house until the outstanding fines and fees are resolved. Any outstanding balances will keep you from obtaining any pool passes for each season.
• It’s important for homeowners within an HOA-governed community to be aware of these rules and regulations, as they can significantly impact their property ownership experience and potential financial obligations. Always carefully review your HOA’s CCRs and any communications from them to understand your responsibilities as a homeowner within the community.

What are the responsibilities of the owner if a tenant is in the property?

• Correspondence:
• All communication, such as notices, updates, and correspondence from the HOA, is directed towards the homeowner or property manager who is listed on record as the responsible party for the property. This communication is not directly directed towards tenants.
• Responsibility of Homeowner/Property Manager:
• The homeowner or property manager is responsible for ensuring that the property complies with the rules, regulations, and guidelines set by the HOA. This includes maintaining the property’s condition and ensuring that tenants adhere to any community guidelines.
• Accountability for Fines:
• If any fines or penalties are incurred due to non-compliance with the HOA’s rules, the homeowner is held accountable for these fines. They are expected to address any violations and take necessary actions to remedy the situation.
• No Direct Communication with Tenants:
• The HOA does not engage directly with tenants regarding issues of non-compliance or other matters. The primary point of contact for the HOA is the homeowner or property manager.
• Property Maintenance:
• The responsibility for maintaining the property, ensuring it adheres to community standards, and addressing any non-compliance issues falls upon the homeowner or property manager. This includes addressing any violations and making necessary repairs or improvements.
• It’s important for all parties involved—the HOA, homeowners, property managers, and tenants—to understand their respective roles and responsibilities as outlined in the governing documents and agreements. Clear communication channels and understanding these roles help maintain a well-functioning community and property management system.

What are the HOA office hours?

Who do I call if I want to report a crime?